In the first episode of the story, Dr. Cliff D. was overheard directing loud, hard words to two colleagues during surgery. Someone—we’re not sure who—complained to HR director Joelle K., and she interviewed the participants. What emerged was that Dr. D. had ordered nurse Janice L. to remove a retractor, and Janice was [...]
Demographers use different age ranges to define the millennial generation, but the most common seem to include those born between the years of 1984 to 2000; and by this criterion, they’re a huge cohort: 76 million people in 2017, nearly a quarter of the US population.
The nurses in the corridor outside O.R. 6 could hear it, and when they heard it they cringed: the voice of Dr. Cliff D. in full explosion. “You take out the retractor because I tell you to!” Indistinct reply. Dr. D. again, louder: “Oh, for God’s sake!” Another reply, also indistinct. Dr. D.: “Gita, I run this show ‘til we’re [...]
More than 95% of healthcare executives claim to witness disruptive physician behavior on a daily basis1, resulting in increased turnover rates and lost productivity. Similarly, nurses called disruptive behavior the single most important contributing factor to lowered job satisfaction and morale and 31% said they knew at least [...]
When it comes to the behavior of physicians, the lines between what’s appropriate, what’s merely inappropriate and what is genuinely disruptive are not always easy to draw. Here’s how the Model Medical Staff Code of Conduct, developed by the Organized Medical Staff Section (OMSS) of the American Medical Association, explains [...]
Discussing the need to deal with disruptive behavior on the part of physicians, one of the most prominent researchers in the field, H. Alan Rosenstein, MD, writes: "The greatest potential for success in the intervention process is to intervene before a disruptive event actually occurs. Once an event occurs the damage is [...]
When Physicians Lash Out Medicine is a high-pressure environment. It’s also an ongoing-learning environment where more experienced physicians are expected to show younger colleagues best practices and share their expertise with colleagues in allied fields, like nursing. Sometimes the high-stakes, high-speed, life-or-death [...]